RETURNS & EXCHANGES

At BEAVERTEE, we want you to feel confident about every purchase. If you are not completely satisfied with an eligible item, you may request a return or exchange within the period specified below.

Please read this policy carefully before submitting your request.

30-DAY RETURN AND EXCHANGE PERIOD

Eligible products may be returned or exchanged within 30 days of delivery.

To qualify, your return request must be submitted within 30 days from the date the carrier confirms that your package was delivered.

Submitting a request does not automatically guarantee approval. All returned items will be inspected after arriving at our designated return facility.

RETURN ELIGIBILITY

  1. To qualify for a return or exchange, the product must:
  2. Be unworn, unused and unwashed;
  3. Be in its original condition;
  4. Have all original tags attached and intact;
  5. Be free from stains, odors, pet hair, makeup, deodorant marks or other signs of use;
  6. Be returned with its original packaging when reasonably possible;
  7. Include proof of purchase or a valid BEAVERTEE order number;
  8. Be sent only after receiving return authorization and instructions from our customer support team.

Items that do not satisfy these conditions may be refused or returned to the customer.

If a returned product requires cleaning or restoration because it was not received in its original condition, an appropriate cleaning or handling charge may be deducted from the refund where permitted by law.

NON-RETURNABLE ITEMS

The following products are generally not eligible for return or exchange:

- Personalized or customized products;

- Made-to-order products;

- Products printed with a customer’s name, number, image, logo or artwork;

- Products produced according to customer-approved specifications;

- Final-sale or clearance products;

- Products priced below $20;

- Gift cards;

- Products that have been worn, washed, altered or damaged after delivery;

- Products without their original tags;

- Products returned after the applicable return period.

This restriction does not apply when an item arrives damaged, defective, incorrectly produced or materially different from the approved order.

Nothing in this policy limits any mandatory consumer rights that cannot legally be excluded.

CUSTOM AND PERSONALIZED PRODUCTS

Because customized products are produced specifically for each customer, they cannot normally be returned or exchanged because of:

  • A change of mind;
  • Selection of the wrong size;
  • Incorrect spelling submitted by the customer;
  • An incorrect name or number supplied by the customer;
  • Customer-approved artwork or placement;
  • Minor differences in color caused by screen settings;
  • Minor variations in print placement or manufacturing tolerances.

Please review all names, numbers, spelling, measurements, sizes, colors and design details carefully before approving or submitting a custom order.

If BEAVERTEE makes an error in producing your customized item, please contact us within 48 hours of delivery so we can review the issue and provide an appropriate solution.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order as soon as it arrives.

If an item is damaged, defective, incorrectly produced or different from what you ordered, contact us within 48 hours of delivery.

Your message should include:

  • Your order number;
  • Your full name;
  • A clear description of the problem;
  • Photographs of the entire product;
  • Close-up photographs showing the defect or damage;
  • A photograph of the shipping label;
  • Photographs of the outer packaging if it arrived damaged.

Do not discard the product, packaging or shipping label until your request has been reviewed.

After reviewing the information, BEAVERTEE may offer an appropriate resolution, such as:

  • A replacement;
  • A corrected product;
  • An exchange;
  • A partial refund;
  • A full refund.

The appropriate solution will depend on the nature of the issue, product availability and applicable consumer law.

HOW TO REQUEST A RETURN

Before returning an item, contact our customer support team at:

beavertee6597@gmail.com

Please include:

  1. Your order number;
  2. The item you wish to return;
  3. The reason for your return;
  4. Clear photographs showing the product’s current condition.

If your request is approved, our team will provide:

  1. The correct return address;
  2. Packing instructions;
  3. Any additional steps required for your return.

Do not mail a return to an address shown on the shipping package or elsewhere on our website without receiving authorization. Orders may be fulfilled from different locations, and the original shipping address may not be the correct return facility.

Unauthorized returns may be delayed, refused or sent back to the customer.

RETURN SHIPPING COSTS

For returns caused by a change of mind, unwanted item, incorrect size selected by the customer or another reason unrelated to a BEAVERTEE error, the customer is responsible for return shipping costs.

Original shipping charges are non-refundable unless:

  • The product was damaged or defective;
  • We sent the wrong product;
  • The item was materially different from the approved order;
  • Applicable law requires otherwise.

When the return is caused by a verified BEAVERTEE error, we will provide an appropriate return or replacement solution.

Customs duties, import taxes and similar government charges are generally non-refundable by BEAVERTEE. Customers may contact the relevant customs authority regarding possible reimbursement.

PACKING AND SENDING YOUR RETURN

Products must be packed securely to prevent damage during return transportation.

When returning multiple approved items, please place them together in one package when possible, unless our customer support team provides different instructions.

We recommend using a trackable shipping method and retaining:

  • Your shipping receipt;
  • The return tracking number;
  • Photographs of the packed return;
  • Any communication approving the return.

After shipping your package, email the tracking number to beavertee6597@gmail.com.

BEAVERTEE is not responsible for unauthorized returns or return packages lost in transit when the customer selected and paid for the return carrier, except where applicable law provides otherwise.

RETURN INSPECTION

Returned items will be inspected after they arrive at our designated return facility.

We will check:

  • The product’s condition;
  • Signs of wear or washing;
  • Original tags;
  • Stains, odors or damage;
  • Whether the returned product matches the authorized request;
  • Whether all approved items have been included.

If the return is approved following inspection, we will process the applicable refund or exchange.

If the item does not meet the eligibility requirements, we will contact you regarding the available options.

REFUNDS

Approved refunds will be issued to the original payment method used for the purchase.

We generally process an approved refund within 7 business days after receiving and inspecting the returned package.

After we issue the refund, your bank, card provider or payment service may require additional time to post the funds to your account. This processing time is controlled by the payment provider and is outside our control.

You will receive an email confirmation after your refund has been processed.

Refunds may exclude:

  • Original shipping charges;
  • Return shipping costs;
  • Customs duties or import taxes;
  • Cleaning or handling deductions when applicable and legally permitted;
  • Discounts applied to the original order.

If you have not received an approved refund after a reasonable processing period, please check with your bank or payment provider before contacting us.

EXCHANGES

Eligible products may be exchanged for a different size, color or style within 30 days of delivery.

To request an exchange, email beavertee6597@gmail.com and provide:

  • Your order number;
  • The product you wish to exchange;
  • The requested size, color or replacement style;
  • Photographs showing the item’s current condition.

Exchanges are subject to product availability.

If the requested replacement is unavailable, we may:

  • Offer another available option;
  • Issue store credit where accepted by the customer;
  • Process an applicable refund.

Items submitted for exchange must satisfy the same condition requirements as returned items: unworn, unused, unwashed, in original condition and with all original tags attached.

Unless the exchange is caused by a verified BEAVERTEE error, the customer is responsible for return shipping and any applicable shipping cost for the replacement item.

SIZE EXCHANGES

Customers are responsible for reviewing the size chart and selecting the appropriate size before ordering.

For eligible, non-custom products, a size exchange may be requested within the 30-day exchange period, subject to availability.

Customized and made-to-order products are generally not eligible for size exchanges when the size originally selected by the customer was produced correctly.

If you need sizing assistance before ordering, please contact us before completing your purchase.

ORDER CANCELLATION

If you need to cancel or change an order, contact us as soon as possible at beavertee6597@gmail.com.

We will make reasonable efforts to assist you if the order has not entered processing or production.

Once an order has been processed, printed, cut, sewn, personalized, packed or transferred to the shipping carrier, cancellation or modification may no longer be possible.

Submitting a cancellation request does not guarantee that the order can be canceled.

If an eligible order is successfully canceled after payment, the refund will be issued to the original payment method.

ORDERS PURCHASED THROUGH OTHER SALES CHANNELS

This policy applies only to products purchased directly from beavertee.com.

Products purchased through another marketplace or sales channel, including Etsy, Amazon, TikTok Shop, eBay or another retailer, are subject to the return and exchange rules of that platform or seller.

Please submit your request directly through the platform where the order was placed.

EUROPEAN UNION CUSTOMERS

If you are located in the European Union, you may have a statutory right to withdraw from certain distance purchases within 14 days after receiving the goods.

This right may not apply to goods made to the consumer’s specifications or clearly personalized, subject to applicable law.

To exercise an applicable right of withdrawal, contact beavertee6597@gmail.com within the legally required period and provide your name and order details.

This policy does not restrict rights available under mandatory consumer protection law.

RETURN FRAUD AND POLICY ABUSE

We reserve the right to refuse a return, exchange or refund when we reasonably determine that a request involves:

  • A product not purchased from BEAVERTEE;
  • A different product from the one originally ordered;
  • Intentional damage;
  • Excessive wear or washing;
  • Altered or removed tags;
  • False or misleading information;
  • Repeated or abusive return activity;
  • Other suspected fraud.

Any decision under this section will remain subject to applicable consumer law.

CONTACT US

For questions about returns, exchanges, damaged products or order cancellations, contact:

BEAVERTEE

Email: beavertee6597@gmail.com

Please include your order number in your message so our team can assist you efficiently.

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